Effective Date: October 18, 2024

At SKS Mart, we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website sksemart.com or make purchases from us. By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

  • Personal Information: When you make a purchase or contact us, we collect personal details such as your name, email address, phone number, and shipping address.
  • Payment Information: Payments made through our website are processed via bKash. We do not store your payment details. For information on bKash’s privacy practices, please visit their website.
  • Cash on Delivery (COD): If you choose the COD option, we collect your shipping and contact details for order processing.
  • Order Information: We collect details about the products you purchase, such as the type of items, quantity, and the total price.
  • Website Usage Information: We use cookies and other tracking technologies to collect information about your interaction with our website, including your IP address, browsing habits, and pages visited.

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and provide customer support.
  • Communicate with you regarding your orders, offers, and promotions.
  • Improve our website and your shopping experience.
  • Comply with legal obligations and prevent fraud.

3. Guest Checkout

We offer a guest checkout option, allowing you to make purchases without creating an account. The personal information you provide during guest checkout will only be used for processing your order and communicating with you about your purchase.

4. Refunds and Returns

For information regarding refunds and returns, please visit our Refund & Returns Policy page at https://sksemart.com/refund_returns/.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who help us with website functionality, payment processing (bKash), or shipping.
  • Legal Compliance: If required by law, we may disclose your information to authorities.

6. Data Security

We are committed to protecting your personal information. We use various security measures to ensure the safety of your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your personal information, subject to certain legal obligations.

To exercise these rights, please contact us at info@sksemart.com or call us at +880 1817 260000.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SKS Mart
Website: sksemart.com
Email: info@sksemart.com
Phone: +880 1817 260000